BACKGROUND:Digital health technologies in aged care show promise for improving care quality and efficiency, yet implementation failure rates remain high. Understanding factors influencing successful adoption is critical for healthcare organisations.
OBJECTIVE:To systematically review and synthesise the literature on health care professionals' experiences with adopting and implementing digital health solutions in Australian aged care settings, and to develop an evidence-based conceptual framework to guide future implementation strategies.
METHODS:A scoping review was conducted, searching multiple databases from 2000 to 2025 including PubMed, Web of Science, and Scopus. Studies examining digital health technology implementation in aged care were included. Data extraction focused on implementation factors, user experiences, and outcomes. A conceptual framework was developed through thematic synthesis.
RESULTS:48 studies were included, representing diverse technologies across residential, community, and home care settings. Five key implementation domains emerged: user-related factors (digital literacy, attitudes, training), organisational factors (leadership support, workflow integration, resources), technological factors (usability, interoperability, support), contextual factors (regulatory environment, geography, care setting), and implementation processes (stakeholder engagement, change management, ongoing support). User experience analysis revealed five critical areas: efficiency, quality/safety, satisfaction/adaptation, communication/collaboration, and technical challenges. Implementation success was found to depend on establishing continuous learning environments rather than relying on discrete training events. Geographic disparities were evident, with rural facilities facing additional infrastructure challenges.
CONCLUSIONS:Successful digital health implementation requires simultaneous attention to user, organisational, technological, and contextual factors. The framework emphasises development of a continuous learning environment with comprehensive training, leadership support, workflow compatibility, and sustained technical assistance. Future implementations should prioritise user-centred design, continuous stakeholder engagement, and recognition of contextual variations, particularly geographic disparities.